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Return to shopOrdering & Shipping
Your order will be delivered free of charge to the following countries: Netherlands, Belgium and Germany.
Orders placed from other European countries have a cost of €15.00 which must be borne by the customer.
At the end of the shopping basket, you can choose to have your order delivered to your home address or to a GLS pick-up point. This means your home address or any other address of your choice.
Your order will be sent via GLS. If you place your order by 12:00 noon (The Netherlands time) on weekdays, we will immediately start working on your order, and it will be delivered to the address you provided on:
– The Netherlands (72h)
– Belgium (96h)
– Germany (120h)
– Austria (168h)
If the order is placed after 12:00 noon (The Netherlands time), you will need to add another 24 hours to your delivery time.
You will receive an SMS and an e-mail with a tracking code, by clicking on the link you can locate your order, in the same link you can also change the time of delivery.
Once you complete your order, we will start working for you immediately, for this reason it is not possible to cancel your order on the website from that moment on. You should contact our customer service via e-mail or phone, to cancel your order within 12h, the amount will be refunded to your account, by the same method of payment used at the time of purchase in a few days, please note that the refund period will depend on your bank.
If you wish to cancel your order after 12 hours, you must wait for the product to be delivered to your address and follow the return steps.
If your preferred item is not in stock, please select your desired size and color, and leave your e-mail address in the “let me know” bar. When the item is available an automatic message will be sent to you.
Payments
You can choose from the following payment methods, iDeal, Creditcard (Visa/Mastercard) and Paypal.
Returns
You can return your order for any reason within 14 days of receipt of the goods. If you wish to exercise your right of return, you must notify us of this intention by email to customer_service@gigashoes.nl
We do not accept exchanges, only returns.
Return cost will be borne by GIGA for the The Netherlands, Belgium and Germany.
In the case of returns of orders from Austria the return is free of charge, shipping costs will not be refunded.
Refunds may take up to 5 working days after receiving returned goods. After checking the status of the packaging and products, the refund will be made using the same payment method used during the purchase.
Please note that the refund term will depend on the payment method used and on your bank procedures.
Return cost will be borne by GIGA for The Netherlands, Belgium and Germany.
In the case of returns of orders from Austria the return is free of charge, shipping costs will not be refunded.
Warranty
If the product purchased has a defect covered by the warranty, the customer must proceed as follows, depending on how he purchased the products:
• Bought from an GIGA dealer:
In this case, the point of contact must be the physical store where you purchased the product, make sure you take a proof of purchase with you. The dealer will review the problem with you and ask for a possible solution.
• Bought from the official online store GIGA:
If a product you ordered through our web shop has arrived damaged or defective, we would like to receive notification of it within 2 days of delivery. Send us an email to customer_service@gigashoes.nl with your order number and at least 2 photographs of the damage, so that we can resolve it as soon as possible.
In the case of proven flaws or defects resulting from material or manufacturing failure of the product, the customer will be entitled to a free replacement of the defected item. Any other warranty rights are expressly excluded.
The customer’s testing and claim obligations, as well as the warranty period are determined by the legal provisions in force in the country of the seller. The warranty period starts from the date of delivery of the goods. Product information such as pictures or videos does not guarantee their characteristics.